Adult Education statement of service

What you can expect from us - Information and advice:

• Free information and advice about the suitability of the selected courses
• A response turn-around of two days, within term-time, if your initial inquiry cannot be resolved immediately.
• A small specialist team of staff who will endeavor to work to your best interests
• Compliance with appropriate and relevant legislation

Courses:

• Small classes (no more than 14 students in computing classes)
• Fees that are appropriate for the courses offered, with full details on discounts available.
• Appropriately trained and qualified teaching staff. Friendly and purposeful environment where people matter
• Wide progression opportunities both within the College and externally to neighboring Mid Cheshire College
• Outstanding facilities
• Compliance with appropriate and relevant legislation

What we expect from our students:

• Regular attendance and participation. 
• Feedback and evaluations of our services and courses.
• Mutual sharing of information to improve the quality of our courses.
• Abidance of the Students Guide* and charter*.

If you wish to make a complaint, you should follow the procedures outlined in the Charter (mentioned above). This provides full information about what to do if things go wrong, including the timescales by which the College will respond. As a last resort, if your complaint is about the information and advice you have been given, you are entitled to report it to The Guidance Council (as detailed below).

The College actively welcomes feedback, both positive and negative, from its students who are encouraged to complete a questionnaire at the end of their course. Students are not required to identify themselves in this questionnaire, but may do so if they wish. The comments are considered very carefully by the Adult Education Manager, who summarises the information into a termly report. The summary is shared with the appropriate trainers and the College's Senior Management Team on a regular basis.

Limitations:

Information and Advice is provided about the College's courses only. The College does not have an extensive range of other materials for learning and work currently. Information, advice and courses are delivered in English only (if you require another language version or format (e.g. large print) our staff will advise on availability.

Quality:

The College attaches a great deal of importance to improving quality and to this end we carry out the following:

Information and advice: we abide by the Guidance Council's Code of Principles, copies of which can be made available on request.

Courses: the quality of our classes is independently externally inspected.

Information Available:

The following further information can be obtained by contacting the College:

• Financial and/or welfare support
• Progression routes for other providers (e.g. Careers and other Colleges)

Where the College does not have the information required by a student or prospective student it will endeavor to refer on to the appropriate specialist agency.

Government Funding:

In providing information & advice and a range of courses, the College has relationships with the following third parties:

The Skills Funding Agency, who provide the bulk of the College's income. This income is allocated to the College on the basis of the estimated volume of business generated by courses provided to all its students. The College does not receive income specifically for information and advice provided to prospective students.

Data Protection:

The College has produced a Data Protection Policy (copy available from Reception) in compliance with the Data Protection Act 1984 and 1998. Included within this policy is the data the College holds about its students/prospective students and the responsibilities it has regarding this information. No data about a student/prospective student will be divulged to a third party without their consent. For more information, please refer to the full policy.

Awareness of Statement:

This statement is on display in the College Reception foyer and a copy is provided to each prospective student.

Review of Statement: This statement is reviewed annually by the Assistant Principal of the College.